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Caremark - Wikipedia
From Wikipedia, the free encyclopedia

This article is about care provider in the United Kingdom. For the similarly named American company, see CVS Caremark.
Caremark
Company typePrivate company
IndustryHome care
Founded1987; 39 years ago (1987)
FounderKevin Lewis
Headquarters
Worthing, West Sussex
,
United Kingdom
Area served
United Kingdom, Ireland and Malta
Key people
David Glover (CEO)
ServicesIn home care
Number of employees
7,000 (2025)
Websitewww.caremark.co.uk

Caremark is a British home care services company that operates a network of franchises, specialising in both private-pay and state-funded home care. It was founded by Kevin Lewis, Chief Executive, in 2005 and is based in Worthing.

History

Lewis established a care home in Brighton in 1987. He saw a new opportunity after the British government passed the National Health Service and Community Care Act 1990, to provide care to people in their own homes with an independent company which could be publicly financed by local authorities.[1]

In 2019, Noorina Boodhooa, who owns the franchise in the London Borough of Barnet, and is also senior clinical site manager at the Royal London Hospital met with Boris Johnson to discuss long-term funding solutions and improving hospital-to-home transfers.[2]

In 2020 the business had 128 offices and employed about 6,000 people. Most of the offices are in the UK, with 12 in Ireland, one in Malta and one in India. The Indian office, in Cochin provides free care in a home for 180 people who have been 'abandoned'.[1]

In April 2020 the business was looking to recruit 3000 extra staff in the UK because of demand caused by the COVID-19 pandemic in the United Kingdom.[3] One of the staff from Guildford and Woking was gifted a free tank of petrol and a round of applause from random bystanders at a petrol station.[4] It is also actively recruiting in Ireland.[5]

In 2022 it had more than 7,000 remote caregivers in 115 franchise offices.[6]

Services

Services can include companionship, live-in care where care assistants live in the customer's home, overnight care, and respite care.[7]

In 2021, Caremark Gloucestershire started trials of 'Genie', a voice-activated robot which provides free video calling, welfare video monitoring with alerts, entertainment and access to online shopping and remote medical support for older people. It enables their customers to speak to and see their friends and family.[8]

Criticism and recognition

The Bradford franchise, which was providing care for 159 people, was rated inadequate by the Care Quality Commission in 2019 and placed in special measures after a high number of safeguarding alerts.[9] The Plymouth franchise got an 'Outstanding' rating from the CQC in April 2019.[10]

Two staff from the Huddersfield franchise were nominated for the Great British Care Awards in 2019.[11]

See also

References

  1. ^ a b "THE BIG INTERVIEW: Caremark managing director David Glover". Homecare Insight. 3 March 2020. Retrieved 27 April 2020.
  2. ^ "Caremark franchisee probes PM on home care funding at Downing Street reception". Homecare Insight. 13 January 2020. Retrieved 27 April 2020.
  3. ^ "In-home care provider recruiting for 3,000 additional staff to tackle Covid-19". Bdaily News. 22 April 2020. Retrieved 27 April 2020.
  4. ^ "Coronavirus: Home care worker clapped and given free fuel at petrol station". homecare.co.uk. 9 April 2020. Retrieved 27 April 2020.
  5. ^ "National care network in recruitment drive for key workers". Irish News. 27 March 2020. Retrieved 27 April 2020.
  6. ^ "Caremark deploys Connecteam's all-in-one workforce management app". Business Leader. 8 November 2022. Retrieved 11 November 2022.
  7. ^ "Bromley dementia sufferer loves her live-in carer". Bromley Times. 22 July 2020. Retrieved 27 April 2020.
  8. ^ "Caremark franchise trials robots to tackle loneliness". Homecare Insight. 15 January 2021. Retrieved 21 March 2021.
  9. ^ "Bradford care agency rated inadequate by CQC after 'widespread failings' discovered". Telegraph and Argus. 19 August 2019. Retrieved 27 April 2020.
  10. ^ "Outstanding rating for 'exceptional' Caremark service". Homecare Insight. 12 April 2019. Retrieved 27 April 2020.
  11. ^ "Home care worker's quick thinking saved life of a diabetic man". Examiner Live. 21 November 2019. Retrieved 27 April 2020.
Wikimedia Commons has media related to Caremark.
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