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Concentrix - Wikipedia
From Wikipedia, the free encyclopedia

Concentrix Corporation
Company typePublic
ISINUS20602D1019
Industry
  • Business Transformation Services
Founded2004; 22 years ago (2004)
Headquarters
Newark, California
,
U.S.
Area served
Worldwide
Key people
Christopher Caldwell[1] (CEO)
Services
RevenueIncrease US$9.62 billion (2024)[2]
Increase US$661.3 million (2023)[3]
Increase US$437.9 million (2023)[3]
Total assetsIncrease US$12.491 billion (2023)[3]
Total equityIncrease US$4.413 billion (2023)[3]
Number of employees
(2023)[3][4]
Websitewww.concentrix.com

Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020.[5][6] In 2025, Concentrix made it to #426[7] on the Fortune 500 list.

History and acquisitions

Concentrix was founded in 1983, and it acquired its insurance administration business solutions and services in 2013 from IBM.[8] Concentrix has acquired eight companies since 2006, including IBM Daksh and the Minacs Group.

On June 28, 2018, Convergys and Synnex announced they had reached a definitive agreement in which Synnex would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.[9]

On October 5, 2018, Convergys Corporation and Synnex announced that they had completed the merger.[10]

On March 29, 2023, Concentrix announced the acquisition and merger of Concentrix and Webhelp in a transaction worth $4.8 billion. The overall combined company value was estimated to total around $9.8 billion.[11] In September 2023, the European Commission had approved the acquisition, under EU Merger Regulations.[12]

On January 15, 2025, Concentrix announced its acquisition and incorporation of Philippines' CX-SP BlinkCX, a consulting firm.[13]

HMRC contract

In 2014, Concentrix won a £75 million contract from the UK's tax authority, HM Revenue and Customs, to review two million tax credit claims for fraud and incorrect tax credit awards.[14] Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes. In 2016, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of tens of thousands of claimants, leaving them without money for essentials.[15] A government report disclosed that of 36,000 appeals against Concentrix, 87% were upheld.[16] In September 2016, HMRC announced that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far.[17] As a result of Concentrix's failings, thousands of claimants were also due to receive back-payments for incorrectly stopped claims.[18] Processing the resultant case reviews cost HMRC £43 million.[19][20]

References

  1. ^ "Corporate Leadership Team". CNXC. Archived from the original on 7 June 2023. Retrieved 28 September 2022.
  2. ^ "Concentrix Reports Second Quarter 2025 Results". Concentrix Corporation. Retrieved 1 July 2025.
  3. ^ a b c d e https://ir.concentrix.com/. {{cite web}}: Missing or empty |title= (help)
  4. ^ "Home". ir.concentrix.com.
  5. ^ "Annual Reports & Proxies - SYNNEX Corporation". Archived from the original on 12 October 2016. Retrieved 11 October 2016.
  6. ^ "SYNNEX Corporation Completes Spin-off of Concentrix Corporation". Nasdaq. 1 December 2020. Retrieved 31 January 2025.
  7. ^ "Concentrix". Fortune. Retrieved 9 June 2024.
  8. ^ "Genelco Software Solutions: Private Company Information - Businessweek". www.bloomberg.com. Archived from the original on 26 October 2016.
  9. ^ "SYNNEX and Convergys combine in $2.8bn deal". Financier Worldwide. 5 July 2018. Retrieved 11 May 2023.
  10. ^ "SYNNEX Corporation Completes Transaction with Convergys Corporation". convergys.com. Retrieved 5 October 2018.[permanent dead link]
  11. ^ "Concentrix looks beyond North America with $4.8 bln deal for Webhelp". Reuters. Retuers. 29 March 2023. Retrieved 1 June 2023.
  12. ^ "Mergers: Commission authorizes acquisition of Webhelp by Concentrix". EU Reporter. 15 September 2023.
  13. ^ "Concentrix acquires BlinkCX in the Philippines". Philippine Daily Inquirer. 15 January 2025. Retrieved 17 January 2025.
  14. ^ "HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed". Civil Service World. 14 September 2016. Retrieved 30 September 2016.
  15. ^ "'Reign of terror' tax credit company loses HMRC". The Guardian. 13 September 2016. Retrieved 27 September 2016.
  16. ^ "Concentrix tax credit cases to be reviewed, government says". BBC News. 6 February 2017. Retrieved 6 February 2017.
  17. ^ "Treasury refuses to hold inquiry into Concentrix tax credits contract". The Guardian. 14 September 2016. Retrieved 27 September 2016.
  18. ^ "Thousands due back-dated tax credit payments after HMRC contractor blunders". The Independent. 15 September 2016. Retrieved 27 September 2016.
  19. ^ Dunton, Jim (12 November 2017). "Calamitous Concentrix cost HMRC £38m, Treasury documents reveal". Public Technology. Archived from the original on 1 June 2023. Retrieved 9 April 2018.
  20. ^ Centrelink contractor Concentrix wrongly cut thousands off welfare in the UK ABC News, 6 December 2018. Retrieved 6 December 2018.
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